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Accounts
Order
TrackingCustomer Care Hub
Home - Your Support Gateway
How Can We Help You Today?
Getting Started
Easily create your PicknDrop account, verify with OTP, and set up your profile to begin shopping. Learn how to browse products, place your first order, and manage your account settings in just a few simple steps.
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Orders & Tracking
Stay updated on your purchases from checkout to delivery. Learn how to place an order, track its real-time status, understand order updates, and manage cancellations or changes with ease.
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Shipping & Delivery
Get your orders delivered quickly and reliably across Bangladesh. Learn about delivery times, shipping fees, courier partners, and what to do if you miss a delivery.
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Payments & Billing
Shop with confidence using secure payment options like bKash, Nagad, Rocket, Visa, Mastercard, and Cash on Delivery. Learn how to manage invoices, resolve failed payments, and request refunds with ease.
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Returns, Exchanges & Refunds
Shop worry-free with our easy return and refund process. Learn how to request a return or exchange, check eligibility, and understand refund timelines for mobile wallet and card payments.
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Products & Availability
Find the right items with up-to-date stock information, size guides, and product details. Learn how to check availability, explore variations, and get accurate information before you buy.
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Cart, Coupons & Offers
Manage your cart, apply discounts with coupons, and enjoy special offers for savings on your orders.
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Account & Security
Manage your account details, update personal information, and ensure your account stays safe with secure settings.
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Seller & Partner Help
Get guidance and support for managing your seller account, listings, and partnerships. Access resources to grow and optimize your business effectively.
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Order Issues & Resolutions
Find solutions for order problems, track issues, and get assistance with cancellations, delays, or wrong deliveries.
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Technical Support
Get help with website, app, or system issues to ensure smooth and trouble-free usage.
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Policies & Legal
Access information on terms, conditions, privacy, and legal guidelines to ensure safe and compliant use of our services.
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Contact & Escalation
Reach out to our support team for assistance, and escalate unresolved issues efficiently to ensure timely solutions and a smooth customer experience.
Learn MoreQuick Answers Hub
Find fast and clear answers to common questions about our products, services, orders, payments, and policies. This hub is designed to save you time, guide you through common issues, and help you make the most of your experience with us, all in one convenient place.
Connect with us at info@pickndrop.org
— we’re always happy to hear from you and assist with your queries or ideas!
Customer Account: Designed for buyers to browse, shop, and track orders. Customers can apply coupons, save favorites, and manage personal details.
Seller Account: Created for sellers to list products, manage inventory, process orders, and track sales. Sellers can access analytics, promotions, and tools to grow their business.
